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A Simple Guide to Transforming Your Contact Centre Culture

A Simple Guide to Transforming Your Contact Centre Culture

by Sarah Hopkins | Blog

Contact centres are busy places. From the start of morning briefings to the end of the day’s final call, there’s rarely a slow moment. With all that noise, it can be easy for managers to get bogged down in the detail rather than planning for the future.  One of the...
This is How We Can Help You Build an Engaged Workforce

This is How We Can Help You Build an Engaged Workforce

by Sarah Hopkins | Blog

The benefits of building an engaged contact centre workforce are undeniable. Research shows that engaged contact centre agents are: 8.5 times more likely to stay than leave within a year  Four times more likely to stay than dissatisfied colleagues  16 times more...

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