Contact centres are busy places. From the start of morning briefings to the end of the day’s final call, there’s rarely a slow moment. With all that noise, it can be easy for managers to get bogged down in the detail rather than planning for the future. One of the...
The benefits of building an engaged contact centre workforce are undeniable. Research shows that engaged contact centre agents are: 8.5 times more likely to stay than leave within a year Four times more likely to stay than dissatisfied colleagues 16 times more...
