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What Is a Contact Centre Agent or Advisor – and How Do You Become One?

What Is a Contact Centre Agent or Advisor – and How Do You Become One?

by holly | Blog

Your responsibilities as a contact centre agent/advisor all boils down to which sector you work in – and who you work for. That being said, typical duties as a contact centre agent/advisor include: Answering calls, emails and web chat enquiries from customers;...

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