What Is a Contact Centre Agent or Advisor – and How Do You Become One?
Your responsibilities as a contact centre agent/advisor all boils down to which sector you work in – and who you work for. That being said, typical duties as a contact centre agent/advisor include: Answering calls, emails and web chat enquiries from customers; Offering welfare, benefits, careers, legal and other advice; Telesales and market research calls to new and […]