What Makes a Great Team Leader in a Contact Centre?

What Makes a Great Team Leader in a Contact Centre?

One of the many benefits of working in a contact centre is excellent learning and development opportunities and rapid career progression. A popular career path that contact centre agents can go down is as a contact centre team leader – someone who is responsible...
How to Write a CV For a Call Centre

How to Write a CV For a Call Centre

The call centre job search can be a hard process, in particular when it comes to writing a CV that stands out from the rest.¬†You might even ask yourself how you can make your experience and interests relevant if you’ve never worked in a call centre, but...