by Sarah Hopkins | Jan 26, 2021 | Blog
When I talk about culture decks, I’m sometimes met with a confused look. In principle people get what they are, but it’s not until I talk about Netflix and their culture deck – that the conversation gets really interesting. Netflix’s deck really changed the...
by Sarah Hopkins | Nov 11, 2020 | Blog, Events
One thing that comes up time and again in conversations with our network is leadership and culture. So we got in touch with former Director for British Gas In Wales Lynda Campbell to talk us through this big, important subject in our latest webinar (watch the full...
by Sarah Hopkins | Aug 26, 2020 | Blog
If you know us, you’ll know we’re pretty positive people. Why wouldn’t we be? We love what we do! But at times like this, we need a dose of realism too. Between March and July, 730,000 workers in the UK lost their jobs, and it’s a fair bet that there’ll be more to...
by Sarah Hopkins | Jul 22, 2020 | Blog
As a topic, diversity and inclusion (D&I) is nothing new. In the UK, it’s been more than four decades since the establishment of the Equal Opportunities Commission – designed to tackle the issue of sex discrimination – and the Commission for Racial Equality, and...
by Sarah Hopkins | Jun 24, 2020 | Blog
We don’t give ourselves enough credit in the contact centre industry. Since the middle of March, we’ve transitioned from a world in which remote working was a rarity, to one in which 84% of contact centres are now mostly home-working. And we’ve done it without...
