What Makes a Great Team Leader in a Contact Centre?

What Makes a Great Team Leader in a Contact Centre?

One of the many benefits of working in a contact centre is excellent learning and development opportunities and rapid career progression. A popular career path that contact centre agents can go down is as a contact centre team leader – someone who is responsible...
How to Write a CV For a Call Centre

How to Write a CV For a Call Centre

The call centre job search can be a hard process, in particular when it comes to writing a CV that stands out from the rest. You might even ask yourself how you can make your experience and interests relevant if you’ve never worked in a call centre, but...
How To Conduct A Video Interview

How To Conduct A Video Interview

It’s easy to forget but, by adding in a video element to the interview process, you’re adding another level, or another ‘thing’ for your candidates to deal with. Whilst many may take video interviews in their stride, for others, they can provide an additional source of anxiety.

How To Prepare For A Video Job Interview

How To Prepare For A Video Job Interview

If you’re searching and applying for your new customer service role, chances are you’ll be invited to attend your interview for the role online. Here are ways to feel more confident in a video interview, based on actual experiences.