What Is a Contact Centre Agent or Advisor – and How Do You Become One?
Your responsibilities as a contact centre agent/advisor all boils down to which sector you work in – and who you work for. That being said, typical duties as a contact centre agent/advisor include: Answering calls, emails and web chat enquiries from customers;...
How to Deal With Imposter Syndrome at Work
Imposter Syndrome can be detrimental to your mental health and work-life as an employee. Take a look at this article to learn about the symptoms and how to deal with them to help your wellbeing.
How To Conduct A Video Interview
It’s easy to forget but, by adding in a video element to the interview process, you’re adding another level, or another ‘thing’ for your candidates to deal with. Whilst many may take video interviews in their stride, for others, they can provide an additional source of anxiety.
How To Prepare For A Video Job Interview
If you’re searching and applying for your new customer service role, chances are you’ll be invited to attend your interview for the role online. Here are ways to feel more confident in a video interview, based on actual experiences.
Is it time to audit your employer branding channels? 40+ questions to get started
You managed to get everyone on the same page and overhaul your employer branding strategy. You got the buy-in to make it a reality, and it’s finally being discussed at board level. So, why aren’t the applications hitting the mark? Why are things taking longer than you thought they would?
