Recruitment Resources

What we don’t know about recruiting for contact centres isn’t worth knowing! We could write the book on it – but instead, we’ve created these recruitment advice blogs, case studies and guides for you.

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What Makes a Great Team Leader in a Contact Centre?

What Makes a Great Team Leader in a Contact Centre?

One of the many benefits of working in a contact centre is excellent learning and development opportunities and rapid career progression. A popular career path that contact centre agents can go down is as a contact centre team leader - someone who is responsible for...

read more
How to Write a CV For a Call Centre

How to Write a CV For a Call Centre

The call centre job search can be a hard process, in particular when it comes to writing a CV that stands out from the rest. You might even ask yourself how you can make your experience and interests relevant if you've never worked in a call centre, but don't let that...

read more
How to Deal With Imposter Syndrome at Work

How to Deal With Imposter Syndrome at Work

Imposter Syndrome can be detrimental to your mental health and work-life as an employee. Take a look at this article to learn about the symptoms and how to deal with them to help your wellbeing.

read more
How To Conduct A Video Interview

How To Conduct A Video Interview

It’s easy to forget but, by adding in a video element to the interview process, you’re adding another level, or another ‘thing’ for your candidates to deal with. Whilst many may take video interviews in their stride, for others, they can provide an additional source of anxiety.

read more
How To Prepare For A Video Job Interview

How To Prepare For A Video Job Interview

If you’re searching and applying for your new customer service role, chances are you’ll be invited to attend your interview for the role online. Here are ways to feel more confident in a video interview, based on actual experiences.

read more
Turn Your FOMO Into JOMO

Turn Your FOMO Into JOMO

We've rebranded. Welcome to Jomo People.   JOMO [JOH : MOH] - NOUN Joy of Missing Out: A feeling of contentment with one's own pursuits and activities, without worrying over the possibility of missing out on what others may be doing.     Get in...

read more
The Importance of Culture and How Leadership Can Impact It

The Importance of Culture and How Leadership Can Impact It

One thing that comes up time and again in conversations with our network is leadership and culture. So we got in touch with former Director for British Gas In Wales Lynda Campbell to talk us through this big, important subject in our latest webinar (watch the full...

read more
Why Contact Centres Need a Strong Employer Brand More Than Ever

Why Contact Centres Need a Strong Employer Brand More Than Ever

If you know us, you’ll know we’re pretty positive people. Why wouldn’t we be? We love what we do! But at times like this, we need a dose of realism too. Between March and July, 730,000 workers in the UK lost their jobs, and it’s a fair bet that there’ll be more to...

read more
Live Event: ‘Talking Anxiety’ with Nick Elston

Live Event: ‘Talking Anxiety’ with Nick Elston

Join our next online event - ‘Talking Anxiety’ with Nick Elston - on Monday 29th June at 12pm. Sign up here! Nick Elston is an inspirational speaker on the lived experience of mental health. Featured on the BBC & Global Media, Nick delivers his keynote seminar,...

read more
A Guide To Remote Onboarding

A Guide To Remote Onboarding

An employeeʼs first impressions of your company will have a significant impact on their integration within the team and their job satisfaction. Download your free guide to remote onboarding and ensure you make new staff feel welcome, encourage open conversations and...

read more
A Simple Guide to Transforming Your Contact Centre Culture

A Simple Guide to Transforming Your Contact Centre Culture

Contact centres are busy places. From the start of morning briefings to the end of the day’s final call, there’s rarely a slow moment. With all that noise, it can be easy for managers to get bogged down in the detail rather than planning for the future.  One of the...

read more
This is How We Can Help You Build an Engaged Workforce

This is How We Can Help You Build an Engaged Workforce

The benefits of building an engaged contact centre workforce are undeniable. Research shows that engaged contact centre agents are: 8.5 times more likely to stay than leave within a year  Four times more likely to stay than dissatisfied colleagues  16 times more...

read more

What Makes a Great Team Leader in a Contact Centre?

What Makes a Great Team Leader in a Contact Centre?

One of the many benefits of working in a contact centre is excellent learning and development opportunities and rapid career progression. A popular career path that contact centre agents can go down is as a contact centre team leader - someone who is responsible for...

read more
How to Write a CV For a Call Centre

How to Write a CV For a Call Centre

The call centre job search can be a hard process, in particular when it comes to writing a CV that stands out from the rest. You might even ask yourself how you can make your experience and interests relevant if you've never worked in a call centre, but don't let that...

read more
How to Deal With Imposter Syndrome at Work

How to Deal With Imposter Syndrome at Work

Imposter Syndrome can be detrimental to your mental health and work-life as an employee. Take a look at this article to learn about the symptoms and how to deal with them to help your wellbeing.

read more
How To Conduct A Video Interview

How To Conduct A Video Interview

It’s easy to forget but, by adding in a video element to the interview process, you’re adding another level, or another ‘thing’ for your candidates to deal with. Whilst many may take video interviews in their stride, for others, they can provide an additional source of anxiety.

read more
How To Prepare For A Video Job Interview

How To Prepare For A Video Job Interview

If you’re searching and applying for your new customer service role, chances are you’ll be invited to attend your interview for the role online. Here are ways to feel more confident in a video interview, based on actual experiences.

read more
Turn Your FOMO Into JOMO

Turn Your FOMO Into JOMO

We've rebranded. Welcome to Jomo People.   JOMO [JOH : MOH] - NOUN Joy of Missing Out: A feeling of contentment with one's own pursuits and activities, without worrying over the possibility of missing out on what others may be doing.     Get in...

read more
The Importance of Culture and How Leadership Can Impact It

The Importance of Culture and How Leadership Can Impact It

One thing that comes up time and again in conversations with our network is leadership and culture. So we got in touch with former Director for British Gas In Wales Lynda Campbell to talk us through this big, important subject in our latest webinar (watch the full...

read more
Why Contact Centres Need a Strong Employer Brand More Than Ever

Why Contact Centres Need a Strong Employer Brand More Than Ever

If you know us, you’ll know we’re pretty positive people. Why wouldn’t we be? We love what we do! But at times like this, we need a dose of realism too. Between March and July, 730,000 workers in the UK lost their jobs, and it’s a fair bet that there’ll be more to...

read more
A Simple Guide to Transforming Your Contact Centre Culture

A Simple Guide to Transforming Your Contact Centre Culture

Contact centres are busy places. From the start of morning briefings to the end of the day’s final call, there’s rarely a slow moment. With all that noise, it can be easy for managers to get bogged down in the detail rather than planning for the future.  One of the...

read more
This is How We Can Help You Build an Engaged Workforce

This is How We Can Help You Build an Engaged Workforce

The benefits of building an engaged contact centre workforce are undeniable. Research shows that engaged contact centre agents are: 8.5 times more likely to stay than leave within a year  Four times more likely to stay than dissatisfied colleagues  16 times more...

read more

A Guide To Remote Onboarding

A Guide To Remote Onboarding

An employeeʼs first impressions of your company will have a significant impact on their integration within the team and their job satisfaction. Download your free guide to remote onboarding and ensure you make new staff feel welcome, encourage open conversations and...

read more

The Importance of Culture and How Leadership Can Impact It

The Importance of Culture and How Leadership Can Impact It

One thing that comes up time and again in conversations with our network is leadership and culture. So we got in touch with former Director for British Gas In Wales Lynda Campbell to talk us through this big, important subject in our latest webinar (watch the full...

read more
Live Event: ‘Talking Anxiety’ with Nick Elston

Live Event: ‘Talking Anxiety’ with Nick Elston

Join our next online event - ‘Talking Anxiety’ with Nick Elston - on Monday 29th June at 12pm. Sign up here! Nick Elston is an inspirational speaker on the lived experience of mental health. Featured on the BBC & Global Media, Nick delivers his keynote seminar,...

read more