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What we don’t know about recruiting for contact centres isn’t worth knowing! We could write the book on it – but instead, we’ve created these blogs, case studies and guides for you.
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Turn Your FOMO Into JOMO
We've rebranded. Welcome to Jomo People. JOMO [JOH : MOH] - NOUN Joy of Missing Out: A feeling of contentment with one's own pursuits and activities, without worrying over the possibility of missing out on what others may be doing. Get in...
The Importance of Culture and How Leadership Can Impact It
One thing that comes up time and again in conversations with our network is leadership and culture. So we got in touch with former Director for British Gas In Wales Lynda Campbell to talk us through this big, important subject in our latest webinar (watch the full...
Why Contact Centres Need a Strong Employer Brand More Than Ever
If you know us, you’ll know we’re pretty positive people. Why wouldn’t we be? We love what we do! But at times like this, we need a dose of realism too. Between March and July, 730,000 workers in the UK lost their jobs, and it’s a fair bet that there’ll be more to...
6 Insights from Companies Doing D&I Right
As a topic, diversity and inclusion (D&I) is nothing new. In the UK, it’s been more than four decades since the establishment of the Equal Opportunities Commission – designed to tackle the issue of sex discrimination – and the Commission for Racial Equality, and...
7 Secrets to Building an Engaged Remote Workforce at Your Contact Centre
We don’t give ourselves enough credit in the contact centre industry. Since the middle of March, we’ve transitioned from a world in which remote working was a rarity, to one in which 84% of contact centres are now mostly home-working. And we’ve done it without...
Live Event: ‘Talking Anxiety’ with Nick Elston
Join our next online event - ‘Talking Anxiety’ with Nick Elston - on Monday 29th June at 12pm. Sign up here! Nick Elston is an inspirational speaker on the lived experience of mental health. Featured on the BBC & Global Media, Nick delivers his keynote seminar,...
25 Ways Contact Centres Can Drive Employee Engagement To Reduce Attrition
An engaged workforce can reduce attrition by 400% and boost productivity. Download your free guide and discover the 25 steps all successful contact centres are using to drive employee engagement and boost retention
A Guide To Remote Onboarding
An employeeʼs first impressions of your company will have a significant impact on their integration within the team and their job satisfaction. Download your free guide to remote onboarding and ensure you make new staff feel welcome, encourage open conversations and...
A Simple Guide to Transforming Your Contact Centre Culture
Contact centres are busy places. From the start of morning briefings to the end of the day’s final call, there’s rarely a slow moment. With all that noise, it can be easy for managers to get bogged down in the detail rather than planning for the future. One of the...
This is How We Can Help You Build an Engaged Workforce
The benefits of building an engaged contact centre workforce are undeniable. Research shows that engaged contact centre agents are: 8.5 times more likely to stay than leave within a year Four times more likely to stay than dissatisfied colleagues 16 times more...
The Importance of Culture and How Leadership Can Impact It
One thing that comes up time and again in conversations with our network is leadership and culture. So we got in touch with former Director for British Gas In Wales Lynda Campbell to talk us through this big, important subject in our latest webinar (watch the full...
Why Contact Centres Need a Strong Employer Brand More Than Ever
If you know us, you’ll know we’re pretty positive people. Why wouldn’t we be? We love what we do! But at times like this, we need a dose of realism too. Between March and July, 730,000 workers in the UK lost their jobs, and it’s a fair bet that there’ll be more to...
6 Insights from Companies Doing D&I Right
As a topic, diversity and inclusion (D&I) is nothing new. In the UK, it’s been more than four decades since the establishment of the Equal Opportunities Commission – designed to tackle the issue of sex discrimination – and the Commission for Racial Equality, and...
7 Secrets to Building an Engaged Remote Workforce at Your Contact Centre
We don’t give ourselves enough credit in the contact centre industry. Since the middle of March, we’ve transitioned from a world in which remote working was a rarity, to one in which 84% of contact centres are now mostly home-working. And we’ve done it without...
A Simple Guide to Transforming Your Contact Centre Culture
Contact centres are busy places. From the start of morning briefings to the end of the day’s final call, there’s rarely a slow moment. With all that noise, it can be easy for managers to get bogged down in the detail rather than planning for the future. One of the...
This is How We Can Help You Build an Engaged Workforce
The benefits of building an engaged contact centre workforce are undeniable. Research shows that engaged contact centre agents are: 8.5 times more likely to stay than leave within a year Four times more likely to stay than dissatisfied colleagues 16 times more...
A Guide To Remote Onboarding
An employeeʼs first impressions of your company will have a significant impact on their integration within the team and their job satisfaction. Download your free guide to remote onboarding and ensure you make new staff feel welcome, encourage open conversations and...
The Importance of Culture and How Leadership Can Impact It
One thing that comes up time and again in conversations with our network is leadership and culture. So we got in touch with former Director for British Gas In Wales Lynda Campbell to talk us through this big, important subject in our latest webinar (watch the full...
Live Event: ‘Talking Anxiety’ with Nick Elston
Join our next online event - ‘Talking Anxiety’ with Nick Elston - on Monday 29th June at 12pm. Sign up here! Nick Elston is an inspirational speaker on the lived experience of mental health. Featured on the BBC & Global Media, Nick delivers his keynote seminar,...
25 Ways Contact Centres Can Drive Employee Engagement To Reduce Attrition
An engaged workforce can reduce attrition by 400% and boost productivity. Download your free guide and discover the 25 steps all successful contact centres are using to drive employee engagement and boost retention