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What we don’t know about recruiting for contact centres isn’t worth knowing! We could write the book on it – but instead, we’ve created these blogs, case studies and guides for you.
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Of course we didn’t leave presenteeism behind in the office
Do presenteeism and remote working actually go hand in hand? It may be more rife than ever, and we – as leaders – need to ensure no-one is left behind. We look at some of the signs happening in your workforce to address.
7 Ideas To Inspire your Employee Wellbeing Programme
The pandemic has had an impact on the wellbeing of almost every single employee. Here are 7 ideas to keep your employee wellbeing programme relevant and up to date as your team’s needs change.
Mistakes you may be making with your EVP (and how to fix them)
Do you find your careers site isn’t attracting the right people? Are great candidates take way too long to accept your offer? You may be making one of these common mistakes with your EVP.
5 Great Examples of How Job Adverts Communicate Culture
How do you get across your culture in an advert for a role that’s remote? How do you demonstrate your brand and why you’re the right business? Here’s 5 examples of brands doing it well.
Is Remote Working a Threat or Opportunity in Contact Centre Recruitment?
Does remote working in contact centre recruitment pose a new threat to attracting the best candidates?
Before you were restricted by location, what if it’s now brand?
3 Examples of Culture Decks to Inspire Your Employer Brand
A culture deck is a great way to show your employer brand and create competitive advantage. If you’re considering creating one for your business, here are three culture decks to inspire your employer brand.
Turn Your FOMO Into JOMO
We've rebranded. Welcome to Jomo People. JOMO [JOH : MOH] - NOUN Joy of Missing Out: A feeling of contentment with one's own pursuits and activities, without worrying over the possibility of missing out on what others may be doing. Get in...
The Importance of Culture and How Leadership Can Impact It
One thing that comes up time and again in conversations with our network is leadership and culture. So we got in touch with former Director for British Gas In Wales Lynda Campbell to talk us through this big, important subject in our latest webinar (watch the full...
Why Contact Centres Need a Strong Employer Brand More Than Ever
If you know us, you’ll know we’re pretty positive people. Why wouldn’t we be? We love what we do! But at times like this, we need a dose of realism too. Between March and July, 730,000 workers in the UK lost their jobs, and it’s a fair bet that there’ll be more to...
6 Insights from Companies Doing D&I Right
As a topic, diversity and inclusion (D&I) is nothing new. In the UK, it’s been more than four decades since the establishment of the Equal Opportunities Commission – designed to tackle the issue of sex discrimination – and the Commission for Racial Equality, and...
7 Secrets to Building an Engaged Remote Workforce at Your Contact Centre
We don’t give ourselves enough credit in the contact centre industry. Since the middle of March, we’ve transitioned from a world in which remote working was a rarity, to one in which 84% of contact centres are now mostly home-working. And we’ve done it without...
Live Event: ‘Talking Anxiety’ with Nick Elston
Join our next online event - ‘Talking Anxiety’ with Nick Elston - on Monday 29th June at 12pm. Sign up here! Nick Elston is an inspirational speaker on the lived experience of mental health. Featured on the BBC & Global Media, Nick delivers his keynote seminar,...
25 Ways Contact Centres Can Drive Employee Engagement To Reduce Attrition
An engaged workforce can reduce attrition by 400% and boost productivity. Download your free guide and discover the 25 steps all successful contact centres are using to drive employee engagement and boost retention
A Guide To Remote Onboarding
An employeeʼs first impressions of your company will have a significant impact on their integration within the team and their job satisfaction. Download your free guide to remote onboarding and ensure you make new staff feel welcome, encourage open conversations and...
A Simple Guide to Transforming Your Contact Centre Culture
Contact centres are busy places. From the start of morning briefings to the end of the day’s final call, there’s rarely a slow moment. With all that noise, it can be easy for managers to get bogged down in the detail rather than planning for the future. One of the...
This is How We Can Help You Build an Engaged Workforce
The benefits of building an engaged contact centre workforce are undeniable. Research shows that engaged contact centre agents are: 8.5 times more likely to stay than leave within a year Four times more likely to stay than dissatisfied colleagues 16 times more...
Of course we didn’t leave presenteeism behind in the office
Do presenteeism and remote working actually go hand in hand? It may be more rife than ever, and we – as leaders – need to ensure no-one is left behind. We look at some of the signs happening in your workforce to address.
7 Ideas To Inspire your Employee Wellbeing Programme
The pandemic has had an impact on the wellbeing of almost every single employee. Here are 7 ideas to keep your employee wellbeing programme relevant and up to date as your team’s needs change.
Mistakes you may be making with your EVP (and how to fix them)
Do you find your careers site isn’t attracting the right people? Are great candidates take way too long to accept your offer? You may be making one of these common mistakes with your EVP.
5 Great Examples of How Job Adverts Communicate Culture
How do you get across your culture in an advert for a role that’s remote? How do you demonstrate your brand and why you’re the right business? Here’s 5 examples of brands doing it well.
Is Remote Working a Threat or Opportunity in Contact Centre Recruitment?
Does remote working in contact centre recruitment pose a new threat to attracting the best candidates?
Before you were restricted by location, what if it’s now brand?
3 Examples of Culture Decks to Inspire Your Employer Brand
A culture deck is a great way to show your employer brand and create competitive advantage. If you’re considering creating one for your business, here are three culture decks to inspire your employer brand.
The Importance of Culture and How Leadership Can Impact It
One thing that comes up time and again in conversations with our network is leadership and culture. So we got in touch with former Director for British Gas In Wales Lynda Campbell to talk us through this big, important subject in our latest webinar (watch the full...
Why Contact Centres Need a Strong Employer Brand More Than Ever
If you know us, you’ll know we’re pretty positive people. Why wouldn’t we be? We love what we do! But at times like this, we need a dose of realism too. Between March and July, 730,000 workers in the UK lost their jobs, and it’s a fair bet that there’ll be more to...
6 Insights from Companies Doing D&I Right
As a topic, diversity and inclusion (D&I) is nothing new. In the UK, it’s been more than four decades since the establishment of the Equal Opportunities Commission – designed to tackle the issue of sex discrimination – and the Commission for Racial Equality, and...
7 Secrets to Building an Engaged Remote Workforce at Your Contact Centre
We don’t give ourselves enough credit in the contact centre industry. Since the middle of March, we’ve transitioned from a world in which remote working was a rarity, to one in which 84% of contact centres are now mostly home-working. And we’ve done it without...
A Simple Guide to Transforming Your Contact Centre Culture
Contact centres are busy places. From the start of morning briefings to the end of the day’s final call, there’s rarely a slow moment. With all that noise, it can be easy for managers to get bogged down in the detail rather than planning for the future. One of the...
This is How We Can Help You Build an Engaged Workforce
The benefits of building an engaged contact centre workforce are undeniable. Research shows that engaged contact centre agents are: 8.5 times more likely to stay than leave within a year Four times more likely to stay than dissatisfied colleagues 16 times more...
A Guide To Remote Onboarding
An employeeʼs first impressions of your company will have a significant impact on their integration within the team and their job satisfaction. Download your free guide to remote onboarding and ensure you make new staff feel welcome, encourage open conversations and...
The Importance of Culture and How Leadership Can Impact It
One thing that comes up time and again in conversations with our network is leadership and culture. So we got in touch with former Director for British Gas In Wales Lynda Campbell to talk us through this big, important subject in our latest webinar (watch the full...
Live Event: ‘Talking Anxiety’ with Nick Elston
Join our next online event - ‘Talking Anxiety’ with Nick Elston - on Monday 29th June at 12pm. Sign up here! Nick Elston is an inspirational speaker on the lived experience of mental health. Featured on the BBC & Global Media, Nick delivers his keynote seminar,...
25 Ways Contact Centres Can Drive Employee Engagement To Reduce Attrition
An engaged workforce can reduce attrition by 400% and boost productivity. Download your free guide and discover the 25 steps all successful contact centres are using to drive employee engagement and boost retention