What’s in this section.

Do presenteeism and remote working actually go hand in hand? It may be more rife than ever, and we – as leaders – need to ensure no-one is left behind. We look at some of the signs happening in your workforce to address.

The pandemic has had an impact on the wellbeing of almost every single employee. Here are 7 ideas to keep your employee wellbeing programme relevant and up to date as your team’s needs change.

Do you find your careers site isn’t attracting the right people? Are great candidates take way too long to accept your offer? You may be making one of these common mistakes with your EVP.

How do you get across your culture in an advert for a role that’s remote? How do you demonstrate your brand and why you’re the right business? Here’s 5 examples of brands doing it well.

Does remote working in contact centre recruitment pose a new threat to attracting the best candidates?
Before you were restricted by location, what if it’s now brand?

A culture deck is a great way to show your employer brand and create competitive advantage. If you’re considering creating one for your business, here are three culture decks to inspire your employer brand.

If you know us, you’ll know we’re pretty positive people. Why wouldn’t we be? We love what we do! But at times like this, we need a dose of realism too. Between March and July, 730,000 workers in the UK lost their jobs, and it’s a fair bet that there’ll be more to...

As a topic, diversity and inclusion (D&I) is nothing new. In the UK, it’s been more than four decades since the establishment of the Equal Opportunities Commission – designed to tackle the issue of sex discrimination – and the Commission for Racial Equality, and...

We don’t give ourselves enough credit in the contact centre industry. Since the middle of March, we’ve transitioned from a world in which remote working was a rarity, to one in which 84% of contact centres are now mostly home-working. And we’ve done it without...

Contact centres are busy places. From the start of morning briefings to the end of the day’s final call, there’s rarely a slow moment. With all that noise, it can be easy for managers to get bogged down in the detail rather than planning for the future.  One of the...

The benefits of building an engaged contact centre workforce are undeniable. Research shows that engaged contact centre agents are: 8.5 times more likely to stay than leave within a year  Four times more likely to stay than dissatisfied colleagues  16 times more...