We empower contact centres in Wales to build happy, high-performing teams.

By collaborating with your People function and placing talent at the heart of everything we do, our recruitment team becomes your team.

See how we work

Our Extended Family

We build real, lasting relationships with our recruitment clients, which is why we’ve got a 100% retention rate – we’re not after something casual!

Ready to start recruiting?

Drop us a line

Experience

We’ve worked in internal call centre recruitment, large agencies, and RPO solutions. We’ve taken all the good bits from each and ditched the rest.

Knowledge

We live and breathe the contact centre scene, so we intuitively know whether clients and candidates will be the perfect match.

Network

We have a superb network, which helps us find talent fast. We help you reach the best people for your call centre, whether you’re a household name or the new kid on the block.

Culture

We help our clients create a happy, supportive and high-performing culture because we understand the value of engaged contact centre teams.

How we work

To attract talent in the contact centre industry, you have to move fast. Our process is all about finding you the right people before your competitors get there:

Optimising your talent search

We use your job spec to optimise every level of our recruitment service, from creating laser-targeted ads to leveraging our extensive network for high-quality recommendations

Understanding your needs

We embed ourselves into your People function and culture, so when we speak to candidates, we instantly know whether or not they’re right for you

Selecting your candidates

We only send candidates for interview if we’re completely confident they’ll be a fantastic match for you – that’s why our candidate-to-interview success rate is sky-high

The proof of the pudding is in the eating

Fay Pantry

Talent Partner at Capital On Tap

Find out more

Matt Davies

HR Director at Target Group

Jomo People have been a massive support to us on a range of different recruitment activity from entry level contact centre roles to Heads of Department, HR and others! The team feel like an extension of our company, we really trust them and they really get what we’re about. As well as introducing us to great talent, they bring a lot of added value with their unrivalled industry knowledge. I can’t recommend them enough.

Matt Davies, HR Business Partner, Target Group

We have loved working with Sarah and Katie throughout the process of growing our Cardiff office from scratch. They really took the time to understand our culture and values and this was so clear when interviewing the candidates they put in front of us. The numerous candidates we have hired through Jomo are professional, the best at what they do and perfectly aligned with our business values. It’s no surprise that employees found by Jomo have progressed quickly into leadership roles and have taken on new challenges within our fast growing business.

If anything else a conversation with Sarah or Katie simply brightens my day – they’re always there to listen, advise and just have a general chat about anything or everything. They are so passionate about what they do and take pride in their work and this shows in the quality of our team now – they truly are a pleasure to work with and I’d recommend them to anyone! Keep smashing it guys!

Fay Pantry, Talent Partner, Capital On Tap

Sarah and Katie are a total breath of fresh air to work with, if we didn’t have Jomo People by our side recruiting would be a totally different challenge.

Our culture and values are really important, and it’s refreshing to be supported by an agency who take the time to listen and get to know what that means. Jomo have introduced us to talent that really compliment our workforce and the quality has been way over and above just technical skillset.

There is a genuineness and authenticity when speaking to Sarah and Katie, I really value the human to human approach, no hidden agendas just straight up good people. Jomo have truly become an extended part our own team and highly regarded across the business.

Amy Lewis, HR Business Partner, Sonovate

Jomo are a breath of fresh air, they have been in the contact centre industry for many years. They really understand the business, both challenges and positives. They work at pace and represent our brand effectively. They are a personable bunch and therefore speaking to them is always a pleasure and never a chore!

Amy Foat, HR Manager, FirstSource

Capital on Tap

New city, new brand: recruiting for Cardiff’s new fintech contact centre

How Jomo People partnered with Capital on Tap, one of the fastest growing companies in the UK, to help build its contact centre.

Read their story

Want to build a more engaged workforce and reduce attrition?

Download our eGuide

How to Write a CV For a Call Centre

Aug 5, 2021

The call centre job search can be a hard process, in particular when it comes to writing a CV that stands out from the rest. You might even ask yourself how you can make your experience and interests relevant if you've never worked in a call centre, but don't let that...

What Makes a Great Team Leader in a Contact Centre?

Aug 18, 2021

One of the many benefits of working in a contact centre is excellent learning and development opportunities and rapid career progression. A popular career path that contact centre agents can go down is as a contact centre team leader - someone who is responsible for...