We empower contact centres in Wales to build happy, high-performing teams.
By collaborating with your People function and placing talent at the heart of everything we do, our recruitment team becomes your team.
Our Extended Family
We build real, lasting relationships with our recruitment clients, which is why we’ve got a 100% retention rate – we’re not after something casual!








Ready to start recruiting?

Experience
We’ve worked in internal call centre recruitment, large agencies, and RPO solutions. We’ve taken all the good bits from each and ditched the rest.

Knowledge
We live and breathe the contact centre scene, so we intuitively know whether clients and candidates will be the perfect match.

Network
We have a superb network, which helps us find talent fast. We help you reach the best people for your call centre, whether you’re a household name or the new kid on the block.

Culture
We help our clients create a happy, supportive and high-performing culture because we understand the value of engaged contact centre teams.
How we work
To attract talent in the contact centre industry, you have to move fast. Our process is all about finding you the right people before your competitors get there:

Optimising your talent search
We use your job spec to optimise every level of our recruitment service, from creating laser-targeted ads to leveraging our extensive network for high-quality recommendations

Understanding your needs
We embed ourselves into your People function and culture, so when we speak to candidates, we instantly know whether or not they’re right for you

Selecting your candidates
We only send candidates for interview if we’re completely confident they’ll be a fantastic match for you – that’s why our candidate-to-interview success rate is sky-high

The proof of the pudding is in the eating
Fay Pantry
Talent Partner at Capital On Tap

Matt Davies
HR Director at Target Group

New city, new brand: recruiting for Cardiff’s new fintech contact centre
How Jomo People partnered with Capital on Tap, one of the fastest growing companies in the UK, to help build its contact centre.

Want to build a more engaged workforce and reduce attrition?
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