Reducing Unconscious Bias in Your Hiring Strategy
It can be very easy to categorise others, frequently using what we mistakenly believe to be “intuition” rather than actual reasoning. Without us even realising it, our minds may push us to into making biased or irrational decisions. This is because we often use stereotypes, or groups, as mental shortcuts. This is why anonymising or […]
How to accommodate neurodiverse candidates during the recruitment process
Championing neurodiversity in your recruitment process involves creating an inclusive environment where candidates with different neurological profiles can thrive. What does “neurodivergent” mean? Neurodivergent is an umbrella term that includes conditions such as ASC (autism spectrum condition), ADHD, DCDs (developmental coordination disorders), and mental health conditions such as OCD and depression. According to ADHD Aware, up […]
Say Goodbye to Quiet Quitting: How to Create a Thriving Contact Centre
Although ‘quiet quitting’ isn’t anything new, the term has recently been coined to describe when someone is checking out of their role before actually quitting. This could look like doing the minimum amount of work required or seeming distant in the workplace. The 5 Usual Suspects of Quiet Quitting The monotony of the job: When every […]