One of the many benefits of working in a contact centre is excellent learning and development opportunities and rapid career progression. A popular career path that contact centre agents can go down is as a contact centre team leader – someone who is responsible...
Your responsibilities as a contact centre agent/advisor all boils down to which sector you work in – and who you work for. That being said, typical duties as a contact centre agent/advisor include: Answering calls, emails and web chat enquiries from customers;...
