6 Insights from Companies Doing D&I Right

6 Insights from Companies Doing D&I Right

As a topic, diversity and inclusion (D&I) is nothing new. In the UK, it’s been more than four decades since the establishment of the Equal Opportunities Commission – designed to tackle the issue of sex discrimination – and the Commission for Racial Equality, and...
This is How We Can Help You Build an Engaged Workforce

This is How We Can Help You Build an Engaged Workforce

The benefits of building an engaged contact centre workforce are undeniable. Research shows that engaged contact centre agents are: 8.5 times more likely to stay than leave within a year  Four times more likely to stay than dissatisfied colleagues  16 times more...