Top 10 Tips on How to Write an Inclusive Job Advert
Everyone gains from the addition of fresh minds, experiences, and abilities. Maximise your company’s recruitment process and drive your business forward by building teams with people from different backgrounds! A job advert is often a company’s initial...
Reducing Unconscious Bias in Your Hiring Strategy
It can be very easy to categorise others, frequently using what we mistakenly believe to be “intuition” rather than actual reasoning. Without us even realising it, our minds may push us to into making biased or irrational decisions. This is because we...
How to accommodate neurodiverse candidates during the recruitment process
Championing neurodiversity in your recruitment process involves creating an inclusive environment where candidates with different neurological profiles can thrive. What does “neurodivergent” mean? Neurodivergent is an umbrella term that includes conditions...
Say Goodbye to Quiet Quitting: How to Create a Thriving Contact Centre
Although ‘quiet quitting’ isn’t anything new, the term has recently been coined to describe when someone is checking out of their role before actually quitting. This could look like doing the minimum amount of work required or seeming distant in the workplace.
What Makes a Great Team Leader in a Contact Centre?
One of the many benefits of working in a contact centre is excellent learning and development opportunities and rapid career progression. A popular career path that contact centre agents can go down is as a contact centre team leader – someone who is responsible...
