What Makes a Great Team Leader in a Contact Centre?
One of the many benefits of working in a contact centre is excellent learning and development opportunities and rapid career progression. A popular career path that contact centre agents can go down is as a contact centre team leader – someone who is responsible for helping the team maintain the organisation’s visions and goals. A successful team leader will shape expert […]
How to Write a CV For a Call Centre
The call centre job search can be a hard process, in particular when it comes to writing a CV that stands out from the rest. You might even ask yourself how you can make your experience and interests relevant if you’ve never worked in a call centre, but don’t let that put you off – and don’t […]
What Is a Contact Centre Agent or Advisor – and How Do You Become One?
Your responsibilities as a contact centre agent/advisor all boils down to which sector you work in – and who you work for. That being said, typical duties as a contact centre agent/advisor include: Answering calls, emails and web chat enquiries from customers; Offering welfare, benefits, careers, legal and other advice; Telesales and market research calls to new and […]
How to Deal With Imposter Syndrome at Work
Here at Jomo, we care about matching up our candidates with the best contact centres in Wales. This company was created out of a need for flexibility and positivity within the workplace, so believing in your own abilities as an employee is essential. This can be hard when Imposter Syndrome rears its ugly head – but […]
How To Conduct A Video Interview
You’ve most likely heard some of the video interview ‘horror stories’ doing the rounds at the moment. Like the time a candidate was unable to answer a question and they cut short the interview citing ‘internet issues’. Then there’s the time they revealed their not-so-formal interview outfit when the doorbell rang – pajama bottoms, really? […]
How To Prepare For A Video Job Interview
Video job interviews are really commonplace now, especially with the increase in remote jobs, as well as the need to keep recruitment ticking over as usual. If you’re searching and applying for your new customer service role, chances are you’ll be invited to attend your interview for the role online. We’re going to show you how to feel […]
Is it time to audit your employer branding channels? 40+ questions to get started
Is it time to audit your current process – despite investing a lot in a great new careers site and recruitment campaign? (Spoiler alert: yes.) Picture this: you managed to get everyone on the same page and overhaul your employer branding strategy. You got the buy-in to make it a reality, and it’s finally being […]
How values-based interviews can help you to find great hires quickly (includes 20 examples)
Let’s face it, no-one has a crystal ball when it comes to seeing how a new hire will work out. People are hugely complex things, after all. Luckily, as recruitment professionals, we have tools at our disposal to help us unlock (or at least get one step closer to) what drives a candidate and whether or […]
Successes to Include in Your CV
It’s more important than ever to make your CV stand out from the crowd in today’s increasingly competitive job market. Employers will gain valuable insight into your abilities thanks to the emphasis your resume places on your accomplishments and achievements. Here are 10 questions to ask yourself when constructing an achievement-focused CV that displays your […]
How to Create an Employer Brand: 3 Examples of Outstanding Employer Branding
Let’s face it, we’re in a market where candidates are staying put for the time being. If the last 12 months has shown us anything, it’s that we’re in a candidate-driven market, one where people aren’t taking chances when it comes to switching jobs – at least for now. To me then, now seems a […]